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Hotel policy

Guide Lines for Clients download

Arrivals and Departures
Check-in: From 2.00 pm (14.00)
Check-out: By 12.00 am (12.00)
Early Check in / Late check Out: On request

Check in
Access to bedrooms and upper floors is available only after clients have checked in at Reception.
Children under the age of 18 must be accompanied by their parents. If they are staying accompanied by an adult other than a parent the minor must have written authorization and a copy of the authorizing parent’s passport or identity card.

Cancellation Policy
For cancellations received:
• up to 4 days prior to arrival: no charge
• 3 days or less prior to arrival or in the case of a no-show: The first night will be charged to your credit card.
• In case of early departure: 30% of the total cost of all cancelled nights will be charged to your credit card.

Early Bookings and Non Refundable Bookings
For reservations made at least 20 days before arrival date; 18% discount valid only for overnight with breakfast room rates.
Reservations can only be guaranteed with a credit card, and the entire cost of your stay will be charged to the card. This amount is, without exceptions, non refundable.
Children & Sofa beds
Children under the age of two sleeping in a cot in their parents room are free of charge. (Cots available).
Sofa beds are available in some rooms for third person occupancy. Charges are applicable and must be requested and confirmed in advance. Connecting rooms are available.

Pets Policy
• Your pet is welcome in the Castello Dal Pozzo
• Castello Dal Pozzo welcomes pets according to our General Policy and the specific Hotel Policies.
• A fee will be added to your room, prior reservation is compulsory.
• Pets are not permitted in any of the food and beverage areas.
• Pets must always be on a leash and where necessary, wear a muzzle whilst in the Hotel and grounds.
• You are responsible for cleaning up after your pet on hotel property as well as in and around Castello Dal Pozzo grounds.
• Vaccination documents are required at check-in.
• Please pre-book pets and let reception know if you require a dog-bed or meals for your pet.
• Maid service will be provided only when the pet is out of the room..
• You agree to be responsible for all property damage and/or personal injuries resulting from your pet.
• The pet's owner is responsible for all noise the pet creates and will ensure that the pet does not disrupt the quiet enjoyment of other hotel guests. The Hotel reserves the right to request the removal of a pet that creates a continuing disturbance.

Credit Cards
American Express, Visa, Euro/Mastercard, Diners, CartaSi
The Hotel reserves the right to check the validity of the card before the guest’s arrival using the approved credit card channels.
At check in an authorization hold will be applied to your credit card for the amount due for your stay.

Internet
High speed WiFi Internet access is available throughout the Hotel and in the Hotel bedrooms. WiFi internet access is available in the Castello common areas but is cabled in the Castello bedrooms.
Please register with Reception to obtain access. The service is free with exception of the Deluxe bedrooms where a small daily fee applies.

Smoking Policy
Castello Dal Pozzo is a totally non – smoking hotel and does not offer any smokers bedrooms. The rooms are equipped with smoke detectors.
If, after your stay, your room smells strongly of cigarettes, the Management reserves the right to charge € 200.00 for cleaning, airing and sanitizing the room for the next guest.
Smoking areas are to be found outside.


Open Flames
We ask you not to use any kind of open flame in the bedrooms .Candles, irons and gas rings are also not allowed for safety reasons.

Parking
Shuttle services or transfers are on a payment basis.
Open-air parking is free of charge.
Covered parking with video surveillance and direct access to the Palazzo Hotel is available. A small daily fee is applicable for Deluxe rooms.

Concierge
The Concierge is always available to helps guests organize their stay.

Lost and Found Service
The hotel offers a lost and found service. Reception will contact clients to inform them of any objects left behind after their stay.
Objects will be kept for a maximum of one year.
Should you wish us to send forgotten objects to you, you will be responsible for all postal/DHL charges.

Privacy
According to Italian Law 196/03, with reference to the protection of personal data, you are herebye informed that the Castello Dal Pozzo collects and collates the personal data acquired by electronic or automatic means.
This data is used, other than to satisfy your requirements, for statistical purposes and to send you future offers on behalf of the Castello Dal Pozzo.
They will in no way or at any time be made available to third parties. You can at any time exercise your right according to Italian Law 196/03 in that you can:
request access to your data, require corrections, additions or their cancellation.

Copyright © 2014 Castello Dal Pozzo
Tel +39 0322 53713 Fax +39 0322 230233
CASTELLO : Via Dal Pozzo 24
28040 Oleggio Castello (NO)
3H srl P.IVA:02397230034
contact@castellodalpozzo.com - www.castellodalpozzo.com